Frequently asked questions
What is your delivery policy?
We offer a try-before-you-keep policy. If you decide to return the unworn item within 30 days of delivery, please contact firstname.lastname@example.org to receive a free return label. After we receive your return, your funds will be released within 5-10 days.
All orders received before 2 pm EST will be with a courier within 24 hours. All shipments include a tracking number traceable at DHL.com, UPS.com, or USPS.com. For all US shipments, please allow 2-4 days for delivery. For all international shipments, please allow 10-15 days for delivery.
Some, but not all, countries offer the ability to upgrade shipping. All delivery times are an estimate only and can change anytime.
Please note that local customs tariffs will apply outside of the US. Should you wish to cancel an order before delivery, those funds will then be released on the same day.
What is your cancellation and refund policy?
Orders cancelled before shipping will be fully refunded. If the order has shipped, please use our return policy to get a full refund.
All sales are final. International shipments may require duties and taxes upon receipt of your package. If you chose not to pay for the customs duties/taxes, we can not issue you a refund. Refunds will only be issued if your order is returned using one of our free return labels.
Does your watch come with a warranty?
Yes, the movement has a warranty of 12 months. Should you be so unfortunate as to inflict any damage to the case, glass or strap – please contact us.
Will duties apply?
Orders received outside of the US may be subject to customs tariffs governed by local authorities. We do not receive these funds and are not responsible for paying such charges. Those funds go exclusively to your local Government.
What is your return policy?
We offer a free return, full refund, no questions asked policy, on all unworn products within 30 days of delivery. Please contact us at email@example.com and we will arrange for you to receive a free return shipping label by email. Upon receipt of the label, please follow the attached directions to return your purchase for a refund. Express shipping is not refundable.
What is your sales tax?
All prices on Brathwait.com are final and include free worldwide shipping. Please note that orders received outside of the US will be subject to customs tariffs governed by local authorities.
Where are your watches made?
We use Italian leather, Swiss quartz movements and Japanese Automatic movements. Made in China by expert hands.